How fast do you dispatch my order?
All products in our online store are in stock and are directly available for dispatch. That is why we are able to sent out the goods within 1 working day.
What is the delivery time?
Delivery time can vary a lot per country, but typically is about 3-7 days by express shipping, 5-20 days by EMS, and 10-30 days by Airmail.
Do you take care of shipping paperwork?
Small mistakes on the paperwork with international parcels can cause annoying delays or even unnecessary extra customs charges. So our Shipping Team ensure that everything is accurately filled in for smooth delivery to any destination. Whether it's a delivery to New York City or remote Pacific Islands, the Fast Electronic team will make sure the job is done right.
Custom clearance & taxes
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, Fast Electronics will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.
· Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the Fast Electronics terms and conditions, which you are agreeing to at the point of placing an order.
· Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
· Speak to the Fast Electronics Customer Support Team if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.
Do you provide tracking information?
After your order is sent out we will send you a tracking number so you can trace the delivery all the way to your door. But you are not the only one watching your delivery progress. Fast Electronics is the China seller where the staff will also track your delivery actively and act fast to deal with any problems. If there is a delay with your delivery, we'll probably already be working on it before you've noticed.
We guarantee your products will arrive safely to you, In the unlikely event your package is lost; we will re-send the goods or give you a full refund.